Togo: Driven by President Faure Gnassingbé, the modernization and digitalization of public services in progress
The modernization and digitalization of public services in Togo, driven by President Faure Gnassingbé, are progressing at a steady pace. Since the beginning of the year, several reforms have been implemented to simplify administrative procedures for citizens and businesses, and to improve the business environment.
One of the major advancements is the interoperability of key administrative platforms, allowing connectivity between services such as the DGDN, CFE, and RCCM. This initiative aims to speed up the processing of files, particularly in the creation of businesses.
The land sector has also seen significant improvements with the digitization of the land title acquisition process and the introduction of the Unique Parcel Number (NUP). These innovations not only reduce delays and fraud but also enhance the traceability of land assets, thus minimizing disputes in this area.
In the area of commercial justice, digitalization is advancing with the use of digital tools by the Arbitration Court of Togo (CATO). Videoconference hearings and online document submissions offer greater transparency and accessibility. Additionally, a database of companies’ beneficial owners has been established to combat corruption.
Finally, the Regulatory Authority for Electronic Communications and Posts (ARCEP) has launched a new E-services platform to support the digitalization of services. The government aims to digitalize 75% of administrative procedures by 2025, with international partnerships like the one signed with Kazakhstan to further strengthen this effort.
