Togo: Digitization of justice services as a lever for modernisation and citizen inclusion
Togo is steadfastly continuing its trajectory of administrative transformation, placing digitalization at the heart of its strategy for modernizing the state. In this context, the Ministry of Justice and Human Rights has just taken a decisive step by putting three new procedures online: renunciation of Togolese nationality, reinstatement of nationality, and changing a surname or maiden name.
These initiatives reflect a clear political will to bring the state closer to its citizens, simplify access to fundamental rights, and accelerate the quality of public service.
This advancement is part of a broader project to rebuild the Togolese state, based on modernizing procedures and reducing processing times.
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The ability for every citizen to track the progress of their file and receive official decisions without having to travel constitutes a silent yet profound revolution in how the administration interacts with the population.
Digitalization thus becomes an instrument of inclusion, ensuring that every citizen, whether in urban or rural areas, can exercise their rights with dignity and transparency.
The strategic dimension of this approach is also notable. By integrating these services into the national public services platform, the Ministry of Justice is helping to create a coherent and reliable digital ecosystem, where the continuity and accessibility of public services become the norm.
This policy is part of a national development vision that combines administrative efficiency, institutional accountability, and the promotion of citizenship.
The example of the Togo Post Office, which recently digitized the application process for post office boxes, demonstrates the consistency of this sector-wide approach and the ambition to build a modern administration that is decisively embracing digital tools.
But beyond the digital tool itself, it is the political and social dimension of this transformation that deserves emphasis. By facilitating access to essential procedures such as those related to nationality or name changes, the state strengthens the bond of trust with its citizens and affirms its capacity to meet the concrete needs of the population.
Digitalization is no longer a mere technical luxury; it has become a lever for justice, efficiency, and equity in public administration.
Togo thus demonstrates that digital modernization can and must be a vector for national renewal. Every procedure now accessible online is a further step towards a more inclusive, transparent, and efficient state, where public service is genuinely put at the service of the population.
In this endeavor, the Justice sector is becoming exemplary and inspires other sectors to accelerate their own transformation, in a dynamic of shared and sustainable progress.
Chantal TAWELESSI
